Refund policy
Refund & Return Policy
Wow Patch
We want you to feel completely confident shopping with us. If something isn't right with your order, we're here to help — and we want to make this process as straightforward as possible.
Please read the policy below carefully before reaching out. Because our products are consumable wellness items, the rules around returns are strict for health and safety reasons — but we've done our best to make everything clear so there are no surprises.
30 Day Money Back Guarantee
Our 30-Day Money Back Guarantee
We stand behind every Wow Patch product we sell. That’s why we offer a 30-Day Money Back Guarantee — because we believe you should be able to shop with complete confidence and zero risk.
Here’s exactly what that means:
If you are unsatisfied with your purchase for any reason, simply contact us within 30 days of your purchase date and we will issue you a full refund — no lengthy explanations required.
Important: Our 30-Day Money Back Guarantee applies strictly to products that are unopened and unused with the original seal intact. This guarantee exists to give you peace of mind before you try the product — not as a return route after use.
Unopened, sealed product returned within 30 days are eligible for a full refund guaranteed.
Opened or used product are not covered under the guarantee under any circumstances.
We appreciate your understanding. This policy exists to protect the health, safety, and hygiene of every customer we serve.
Eligibility
To be eligible for a return and refund, your item must meet all of the following conditions:
- The product must be unopened and in its original sealed packaging — exactly as it arrived to you
- The return must be initiated within 30 days of your purchase date
- The item must be in the same condition in which it was received, with no signs of tampering, damage, or use
If your item meets all of the above, you are welcome to start a return request and receive a full refund to your original payment method.
Why We Cannot Accept Opened Products
Our products are consumable wellness items applied directly to the skin. For the health, safety, and hygiene of every customer, we are strictly unable to accept returns or issue refunds on any product that has been opened — regardless of how much of the product has been used or the reason for the request.
This policy exists to protect you and every other customer we serve. We appreciate your understanding.
This applies without exception. Opened products will not be eligible for a return, refund, or store credit under any circumstances.
How to Start a Return
If your unopened product meets the eligibility requirements above, here is how to get the process started:
- Contact us within 30 days of your purchase by emailing our support team at the address listed on our Contact page. Please include your order number and the reason for your return.
- Wait for return authorisation. Do not send anything back before hearing from us — unreturned items sent without prior authorisation may not be processed.
- Ship the item back in its original sealed condition using a trackable shipping method. We recommend keeping your tracking number until your refund has been confirmed.
- Receive your refund. Once we receive and inspect the returned item, we will process your refund to your original payment method. Please allow 5 to 10 business days for the refund to appear depending on your bank or card provider.
Return Shipping Costs
Unless your return is the result of an error on our part — such as receiving the wrong item or a damaged product — return shipping costs are the responsibility of the customer. We recommend using a trackable carrier as we cannot be held responsible for items lost in transit on the way back to us.
Damaged or Incorrect Orders
If your order arrived damaged, defective, or if you received the wrong item entirely, please contact us within 7 days of delivery with a photo of the item and your order details. We will make it right at no cost to you — whether that means a replacement or a full refund.
What Is Not Covered
To be completely transparent, the following are not eligible for a return or refund:
- Any product that has been opened, used, or had its seal broken for any reason
- Requests made after the 30-day window from the date of purchase
- Products that show signs of tampering, damage caused after delivery, or are missing original packaging
- Change of mind after a product has been opened
Still Have Questions?
We're real people and we genuinely want to help. If you're unsure whether your situation qualifies or you just need some guidance, reach out to our support team before returning anything. We'll always do our best to find a fair solution within the bounds of this policy.
Thank you for choosing Wow Patch. We're grateful for your trust and your support. 🧡